Frequently Asked Questions

Shipping

Q: How long will you take to dispatch my order?
A: We aim to have all orders dispatched within 24 hours, Monday to Friday

Q: Are your products shipped from within Australia?
A: Yes, we ship all of our products from our Melbourne warehouse.

Q: How long will my order take to arrive?
A: Delivery times vary with most capital cities delivered within 6 days.

Q: How much does it cost to ship my order?
A: We charge a flat rate based on your location. The final fee will be calculated at checkout.

Q: Can I pick-up my order?
A: We do not offer collection services at this time.

Payments

All payments are made online using a credit or debit card. The payment is securely handled by Shopify. We do not collect or store your details.

Q: Do you charge a credit card surcharge fee?
A: No, we do not charge any surcharges at this time.

Q: Can I pay by direct deposit?
A: Yes, please contact us and let us know your requirements and we'll do our best to assist you.

Q: Do you accept Buy Now, Pay Later?
A: Yes, we offer Afterpay and Zip at this time.